Return and Refund Policy
RETURN & REFUND POLICY
Updated as of August 2020
Due to COVID-19, Rustic Euphorium will not be accepting any returns unless it falls under the categories of damaged or fulfillment error.
At Rustic Euphorium, our goal is for all our products and orders to exceed your expectations.
PRODUCT RETURN TIMING (MISSING OR INCORRECT) PARAMETERS
It is the customer’s responsibility to inspect and report any defects, shortages (missing items) to Rustic Euphorium within five (5) days after delivery. All claims reported after the fifth (5th) day will not be honored.
OTHER RETURNS QUALIFICATION
If you would like to return or exchange an item, please notify Rustic Euphorium within thirty (30) days after delivery. All claims reported after the thirty (30th) day will not be honored .All returned items must meet the following criteria: unopened, unused, “new” condition. This policy is in place for sanitary reasons.
Customer will have the option to receive their refund in the form of the original payment or store credit (gift card). If the returned items meet the aforementioned returns qualifications, the customer will be issued the refund that is designated in the email.
RETURNS BY CATEGORY
I. DAMAGED OR DEFECTIVE PRODUCT
We apologize the item arrived damaged! Please send a photo of the damaged item(s) and order # to our team at Info@rusticeuphorium.com
II. FULFILLMENT ERROR
If you received the wrong item by the mistake of our fulfillment team, we will resolve the matter quickly and process the return or exchange. Please follow the steps below:
- Reach out to our team at Info@rusticeuphorium.com with subject line “Fulfillment Error Return: Order #”. Please provide the photo of the items you have received in error.
- Once confirmed, RusticEuphorium will resend the ordered item correctly
Shipping charges for the initial purchase are non-refundable unless the item is damaged, defective, or fulfilled in error.
For all other returns, shipping is non-refundable regardless of circumstances.
Shipping charges for orders that are deemed “undeliverable” by the shipping carrier are non-refundable. Please ensure correct “ship-to” address, as we do not modify shipping addresses in any way before they leave our warehouse.
If you have any questions at all, please reach out to our team at Info@rusticeuphorium.com